On January 16, CAPS presented the Webinar, “Healing after Harm.†The webinar may be found under News on the CAPS webpage, patientsafety.org. A definition of “harm†is “Ill treatment; the impairment of physical or mental health (including that suffered from seeing, or hearing another person suffer ill treatment )†When harm happens in healthcare, how patients, providers and administrators respond can mitigate or exacerbate the situation.
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Mary Ellen Mannix explains that after the death of her son, she sought legal remedies to the harm that occurred. But, that did not lead to healing. She studied Restorative Practice which is a social science that studies how to improve and repair relationships between people and communities. In this Webinar, Mannix explains how Restorative Practice can assist in providing Healing to all parties to Harm, including patients, caregivers and providers. Shame is removed from the process leading to being able to answer how all parties will move forward.
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Mannix sees Communication and Optional Resolution (CANDOR) as a Restorative Practice. Martin Hatlie explained how CANDOR evolved from the AHRQ Seven Pillars Tool Kit and developed three basic tenets:
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Hatlie shared lessons learned from implementation of CANDOR at over 200 hospitals. He noted that thirty-five states have facilities that have adopted CANDOR practice.
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Webinar attendees had many questions about implementation of these Restorative Practice and CANDOR. CAPS has scheduled a follow-up discussion for Thursday, January 30, 2020, at Noon Central Time. Please join us to answer questions and talk about Restorative Practice and CANDOR!
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Please join my meeting from your computer, tablet or smartphone.
nhttps://global.gotomeeting.com/join/369235157
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You can also dial in using your phone.
nUnited States: +1 (872) 240-3212
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Access Code: 369-235-157
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